1 reviews | Active since May 2012
I called Vodacom customer care querying about the debit order on my account of R 537.50 taken from my account by Vodacom. I was then told that I’m billed for two handsets. And I had done upgrade for one handset for R299 on uchoose 150. Then I was transferred to online upgrades then I was talking to consultant who said he found it strange why I am billed so much when my invoice on his system showed R28.50. Then he logged a call with billing department and gave me a reference of 1- ********** ********** said they will get back to in 5 working days. Now the agreed amount during my upgrade was R299 nothing more or less. I am so disgusted with Vodacom now more than ever that I want to cancel my upgrade and contract and get your handset from me. I do not wish to continue with this contract. So please return my R 237.50 back to my account and we go our separate ways. If not I will be forced to reverse the said debit order from my account. It’s not a threat but a promise and I will take my chances of this destroys my ITC record.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
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