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Nomsa N

1 reviews | Active since Oct 2017

09 Oct 2017, 13:55

Vodacom billing

I am so ready to leave Vodacom, they started off by billing me R50 000 and some change for 2months data usage, that was insane. I disputed that and they reduced my bill to R8 000, and they called it goodwill discount or something bcz I'm a loyal customer, but I still believed it was high for 2months data usage. And i questioned how did they get to R8 000 from R50 000 as a profit org, that's too much for them to lose. But because I didn't want my name to be dragged to the mud, and i still wanted to know how did i get to this mess and no one from vodacom could explain to me. They sent me an itemised billing wich only indicated that i was billed for internet, but i still wondered how did i reach R50 000. When i heard of their scandal, they didnt even contact me with regards to my bill, because i had issues to get through to them. I made arrangements to pay them R600 monthly I started in July, and I paused a bit because I assumed clearly I was also **********. And the next thing I get a msg from their Attorneys, how brave are they? I made a payment again to them this Friday and today and I couldn't get thorough to their legal section I made payments bcz i don't want my name to be dented, they are quick to drag your name to the mud and they forget what they did to me. I will strongly recommend to anyone who is considering to have a contract with Vodacom to think twice, they will mess you up, I can't wait to use another network. I could have left long time ago but I was too loyal to them, don't be like me, I'm suffering the consequences of using Vodacom now???

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Replies (1)
Vodacom
Vodacom's reply09 Oct 2017, 14:22
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,