1 reviews | Active since Oct 2017
Vodacom billing
I am so ready to leave Vodacom, they started off by billing me R50 000 and some change for 2months data usage, that was insane. I disputed that and they reduced my bill to R8 000, and they called it goodwill discount or something bcz I'm a loyal customer, but I still believed it was high for 2months data usage. And i questioned how did they get to R8 000 from R50 000 as a profit org, that's too much for them to lose. But because I didn't want my name to be dragged to the mud, and i still wanted to know how did i get to this mess and no one from vodacom could explain to me. They sent me an itemised billing wich only indicated that i was billed for internet, but i still wondered how did i reach R50 000. When i heard of their scandal, they didnt even contact me with regards to my bill, because i had issues to get through to them. I made arrangements to pay them R600 monthly I started in July, and I paused a bit because I assumed clearly I was also **********. And the next thing I get a msg from their Attorneys, how brave are they? I made a payment again to them this Friday and today and I couldn't get thorough to their legal section I made payments bcz i don't want my name to be dented, they are quick to drag your name to the mud and they forget what they did to me. I will strongly recommend to anyone who is considering to have a contract with Vodacom to think twice, they will mess you up, I can't wait to use another network. I could have left long time ago but I was too loyal to them, don't be like me, I'm suffering the consequences of using Vodacom now???
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
