FM
Faldielah M
1 reviews | Active since Sept 2017
20 Sept 2017, 12:05
Vodacom Billing
Received a call from Vodacom that I owe them R660 after I closed my account +/- 5 years ago. Went in store in confirmed closure of the account and spoke to the call centre. Now I apparently have this bill that I have to pay. Stayed at the same property for 12 years and I never received a bill. How can that account still be active when the sim card was destroyed. I don't want to be taken for a ride. What to do?
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Replies (2)
Vodacom's replyOfficial
20 Sept 2017, 13:10Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Sept 2017, 13:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Sept 2017, 12:49Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Sept 2017, 12:49
Official
Good day
Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
LA
Vodacom Consumer Website Team
Best regards,