Vodacom billed me for Canceled Contact

I have been with vodacom for many years. And I use alot of data at the moment. Most of which I buy Monthly - Once off. Which have never really been an issue.

But, In the beginning of February Vodacom phones me, to offer me a deal. They said, that they can see I use alot of data per month, and they can offer me a much cheaper deal, than buying it Monthly once off as I have been doing. (Was a up until this point on a top-up, receiving R550 airtime a month)

So, the deal was explained as follows : My current contract will be UPGRADED to a data plan where I will pay R299 per month for 20GB of data per month. Which sounded like a great deal, considering it is ALOT cheaper. So I after going thru some details, I accept the deal.

A few days later, vodacom phoned me, to ask for my delivery address. And this has been a non stop problem since that day. So first of all I asked them what they want to deliver ? Because, my contact is just going to be upgraded. I did not get e new phone, or product that needs to be delivered. She explained to me, that the delivery was for a router. Which made NO sense as all. So I told her no, that can not be right. I will call Vodacom and sort this out with them.

So after calling them, they explained to me that no, its NOT an upgrade. It is an entirely new Contract, that with a router and 20GB data every month. Which is not the same product I was under the believe to get AT ALL. I do not want this, as I already have a router and internet at home. I Just wanted the data upgrade on my existing contract.

So on the 19th Feb 2019, I called vodacom again, to cancel the upgrade, and cancel the new contact. I Would rather just keep buying my own data like I used to. I Don't want to struggle with any of this nonsense.

Since that day, I have got NUMEROUS phone calls from vodacom asking when they can deliver the stupid router, and EACH time I have to explain myself all over again and tell them it was canceled, because that is not what I wanted.

I Have phoned them myself NUMEROUS times as well to cancel it. Which they clearly have not done. Because it the 3rd of April 2019 already. And they deducted a Total amount of R 1118.11 from my bank account. WHICH apparently includes the router deal that I wanted canceled from the 1st time I phoned on the 19th of February already.

THIS IS ABSOLUTELY HORRIBLE SERVICE !!! And of course I can`t find any email address for vodacom, they only have "Call Lines". Probably cause they don`t want any complaints in writing.

I Do not even know what to do, cause calling them clearly does not get me anywhere !