1 reviews | Active since May 2016
vodacom billed me for a devise i dont own
<p>on the 20/01/2016 i added a second contract on my already existing vodacom account, it was with Elite mobile (undewrittten by vodacom)which was done over the phone and on the same day i got a sms confirmation from vodacom saying that a vetting application has been registerd against my account .The mobile devise was delivered at my work office on the 25/01/2016 and it was a vodafone tablet after observing the devise i decided that i dont like it and i phoned elite mobile to tell them that i want return the devise back because i dont like it and that they should cancel the contract and they advised me that they will cancel the contract as soon as the devise has been returned back to them, the devise was picked up at my work place on the 01/02/2015, and i phoned Elite mobile the next day and they confirmed that devise was indeed reurned to their storehouse and that the contract has been cancelled.</p> <p>on the same month of February i got a satement from vodacom and i was billed for that devise and i call elite mobile on the 08/02 and they referred me to call vodacom number *** that's where vodacom explained to me that the contract was cancelled after the bill/invoice was processed for that month of which i understood and vodacom said that they will refund me back with the R99 for the next month and that they wont bill me for that advice again (ref no ***6). Beginning of March again i got a statement from vodacom and they charged me for that devise AGAIN and i phoned vodacom on the 09/03/2016 again to find out the reason why the keep on billing me for an account which was cancelled and i didnt even have the sim card with me because i returned everything back to them and that i didnt even know the number of the devise which i found out later from vodacom and from my statement that it was *** , vodacom again promised me that the contact was cancelled and that they will log a query for my account to be refunded and true to their words my account was refunded in April with an amount of R297.00. Onthe 11/04/2016 I called vodacom just to make a follow u regarding my query and they gave me ref no EC-4TL-30R5AA and again the employee who was helping assured me that it was sorted and i will be refunded.(which they did)</p> <p> on the 12/05/2016 (today )i got a message from vodacom saying that my account was in arrears for R1732.48 and i called vodacom on the same day and they referred me to that cancelled devise number *** and told me that the arrears were for a PREMATURE CANCELLATION, vodacom stated that the contact must be cancelled within 7 working days and the devise was returned to vodacom and cancelled within 7 days. I have proof of telephone recordings i made with both vodacom and elite mobile about the cancellation of that contact and in all my communication with them they assured me that the contract was cancelled.Now vodacom claims that the contract was only cancelled on the 27/04/2016??, and that i should pay the R1732.48 , the question is why would vodacom refund me for the other months if the contract was only cancelled in april. I wont be held responsible for incompetency caused by vodacom employees, if they didnt cancel the contract on time.What doesn't make sense is that i never even called vodacom on the 27/04/2016 about anything and i didnt even contact them because my understanding was that the whole issue has been resolved as i received my refund from them. i wont pay the R1732.48 FOR A DEVISE I DIDNT EVEN USE OR OWN.Vodacom claims that their telephone lines are recorded and i challenge them to investigate and check because i wont pay that amount as i feel it's unfair and i have gone through the channels i needed to go through and i have the reference numbers which vodacom use to give me when i called.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
