CM
Clement M
1 reviews | Active since Jan 2012
05 Aug 2022, 17:31
Vodacom billed entire month for few days usage
I took out a new Wi-Fi contract and and took delivery of the device 27 July 2022. Vodacom did not bill me prorata as expected, but they billed me for the entire July although I only used the service for a few days until end July. Obviously I expect to be billed end of August for a full month’s usage, but now they say I’m in arrears for July. Speaking to their agents bore no fruit since their reasoning is automated as if a computer. They closed the call I logged querying the bill. Very disappointed Vodacom 🤬
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Vodacom's replyOfficial
07 Aug 2022, 11:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Aug 2022, 11:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CM
Clement M's updateReviewer Update
08 Aug 2022, 10:20When taking out the contract I was not advised there was no pro rata charged on this contract. If I was so advised, I would have waited until the 1 August to take out the contract and receive a full month’s service for a full month’s payment. Since you don’t see reason, I shall be lodging a complaint with the ombudsman
CM
Clement M's update08 Aug 2022, 10:20
Reviewer Update
When taking out the contract I was not advised there was no pro rata charged on this contract. If I was so advised, I would have waited until the 1 August to take out the contract and receive a full month’s service for a full month’s payment. Since you don’t see reason, I shall be lodging a complaint with the ombudsman