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Paul A

1 reviews | Active since Jun 2022

02 Apr 2025, 19:57

Vodacom bill vs quoted rate

Good day can you please advise me why I am getting charged R699

When I was quoted R599 as I have moved residences ?

0
Replies (6)
PA
Paul A's update02 Apr 2025, 19:58
Reviewer Update
I have sent numerous emails and response to my query mail after mail
Vodacom
Vodacom's reply03 Apr 2025, 08:04
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
PA
Paul A's update04 Apr 2025, 18:09
Reviewer Update
No call from Vodacom
PA
Paul A's update07 Apr 2025, 10:06
Reviewer Update
If I haven't received a call by COB today I will cancel my fibre account I have just received a statement and now I owe more money all of a sudden
PA
Paul A's update11 Apr 2025, 14:32
Reviewer Update
Vodacom has still not resolved this issue I received a call from an agent regarding my fibre and was promised a return call from the fibre devision nothing has happene I will start looking for an alternative fibre provider well done Vodacom
PA
Paul A's update19 May 2025, 09:46
Reviewer Update
Now I'm receiving mails saying I have missed a payment but on the Vodacom app is shows that I have a credit I was being over charged and was supposed to receive a credit I'm now struggling again with Vodacom