RG
René Grange
1 reviews | Active since Apr 2019
10 Jun 2019, 14:35
Vodacom bill still incorrect
I was offered a special offer to upgrade my Wi-Fi contract for R499 p/m. Ever since I have done the upgrade, my account has never been R499 - it has always been more. I phoned Vodacom to sort it out (Ashwin, Ref No 1- ********** / ********** ) and they promised it would be sorted out, but it is not. I still pay more than I should. It is a Wi-Fi number, so I don't need CLIP (the agent said he canceled it - WHY WAS IT ACTIVATED IN THE FIRST PLACE????) and I didn't take a device, so there should be no handset installment - There shouldn't even have been handset installment on my previous contract, because the router was advertised as FREE.
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Replies (2)
Vodacom's replyOfficial
10 Jun 2019, 16:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Jun 2019, 16:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
10 Jun 2019, 17:25Dear Rene,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Vodacom's reply10 Jun 2019, 17:25
Official
Dear Rene,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team(SA)