Vodacom - Bill so Far ( Dispute)

Good Day

I went on Vodacom online website and noticed my account billing is high.

When I wend to Bill so Far - Details I was there was a 10GB Data loaded and billed which I disputed on case 1- ********** ********** logged on 2018/10/24.

However yesterday this case was simply closed without any phone calls or other communication.

On the 15th ( BYTES - Vodacom Subcontractors) asked me about my account and I notified them to stop 1GB Data service which I had on prior contract. Can you confirm if this was done.

Today I phoned customer support again now they tell me can only investigate once the billing period passes.. Thus means once the money been taken off from my bank before they can investigate.

I made an official enquiry before any billing done and now tell me.. Consumer act says I can make an enquiry.

I got a limited budget... this means if additional billing goes down other payments will bounce thus meaning other service agents will charge me or stop my services due to lack of payment.

VODACOM GET THIS SORTED!!!