Vodacom Bill Shock!

On 8 Jan 2016 I received statement from Vodacom stating they will debit R6,969.33 from my bank acc on 1 February 2016. This is very odd as my account is never more than R2,000.00 so I investigated & came upon 2 issues.<br> 1: Vodacom did not include the payment that was made on 2 January 2016 on the statement.<br> 2: I am being charged out of bundle rates since November 2015. After scrutinising my bills over 6 months, I noticed that the 24 month 1GB reoccurring data bundle subscription I activated after 14 January 2014, stopped in October 2015 (< 24months) , resulting in out of bundle charges since.<br> I would like to make it very clear that I did not give Vodacom instruction, at any point in time, to cancel the 1GB reoccurring data bundle which directly resulted in me being billed at out of data bundle rates.<br> I phoned the contact centre on three occasions:<br> 8 Jan at 12h00 - call lasted 39.01 min.<br> 12 Jan at 16h25 - call lasted 11.25 min.<br> 18 Jan at 16h06 - call lasted 25.58 min.<br> on all three occasions the consultants were unable to assist and I was told that problem was escalated to service request department and I will get feedback within 24-48 hours.<br> <br> I am still waiting!