LB
Leonard B

1 reviews | Active since May 2022

20 May 2022, 10:53

VODACOM BIGGEST ****

PLEASE STAY AWAY. BIGGEST CORPORATE ******** IN SOUTH AFRICA

I have been paying my contract and insurance premiumns for 2 years diligently. However when I claimed (due to component failure) 2 months ago they made up some BS excuse why they denied the claim

I then requested call recordings of calls I had with Vodacom consultants which not only prove that their reason for declining the claim is bogus but also brings to light that their systems are faulty and they making their customers pay for it. When I tried getting the call recordings (I have email proof of this) after realising this their employees tried obstructing and denying me access to these recordings.

I had to fight till I got these (I've got email proof and call recordings). I then proceeded to filing a complaint with Vodacom given the evidence I had so that my claim can be reconsidered as its clear this is ****************. its been weeks now and they don't even take complaints seriously. I also have a list of the Vodacom /. Finrite consultants involved in this. meanwhile I'm still being billed monthly for all of this.

STAY FAR FAR AWAY

0
Replies (2)
Vodacom
Vodacom's reply20 May 2022, 13:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
LB
Leonard B's update23 May 2022, 17:08
Reviewer Update
THIS IS ALL THEY RESPOND WITH EVEN AFTER I WANT SOMEONE TO REVIEW MY SIDE OF THE CASE:

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that Finrite made contact and advised accordingly.
Regards Consumer Website Team