KB
Kelvin B
1 reviews | Active since Nov 2020
13 Jun 2024, 08:41
Vodacom - Biggest ****mers around!!
I wish there was a minus 5 star rating, long story short my account has now been put on hold with Vodacom due to my account being in "arrears", they say I have not made a payment in May for my account which is absolute *******!!!!!
I make payments religiously every month for my account and I have recently been making the payments via the app using my bank card because apparently it's a lot easier and hassle free. Now, because I have made the payment on the app using my bank card I cannot send a proof of payment because it is considered and online payment. I have now twice sent a copy of my bank statement showing that the amount was paid on 05/05/2024 to no avail.
This company is useless, after being with them for many years i have now decided to end all contracts once and for all with them.
Helpful (0)
Replies (9)0
Replies (9)
Vodacom's replyOfficial
13 Jun 2024, 10:10 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Jun 2024, 10:10
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
KB
Kelvin B's updateReviewer Update
13 Jun 2024, 12:41Still waiting for someone to call me, apparently you cannot speak to a manager at Vodacom....what a joke
KB
Kelvin B's update13 Jun 2024, 12:41
Reviewer Update
Still waiting for someone to call me, apparently you cannot speak to a manager at Vodacom....what a joke
KB
Kelvin B's updateReviewer Update
14 Jun 2024, 14:40Marley did call me, very helpful and professional, hopefully we will have rectified this situation soon.
KB
Kelvin B's update14 Jun 2024, 14:40
Reviewer Update
Marley did call me, very helpful and professional, hopefully we will have rectified this situation soon.
KB
Kelvin B's updateReviewer Update
18 Jun 2024, 06:394 days later, phone is still locked, no further feedback from Vodacom
KB
Kelvin B's update18 Jun 2024, 06:39
Reviewer Update
4 days later, phone is still locked, no further feedback from Vodacom
KB
Kelvin B's updateReviewer Update
19 Jun 2024, 06:035 days later, phone still locked, no further feedback from Vodacom. I will await the prescribed 14 days and then this issue will be escalated further to ombudsman / ICASA
KB
Kelvin B's update19 Jun 2024, 06:03
Reviewer Update
5 days later, phone still locked, no further feedback from Vodacom. I will await the prescribed 14 days and then this issue will be escalated further to ombudsman / ICASA
KB
Kelvin B's updateReviewer Update
19 Jun 2024, 16:27Good day
Thank you for your reply, however, i will wait with bated breath as this is not the first time i have been told this, my line is still locked, i will see in the morning if the situation has changed.
Thank you for your reply, however, i will wait with bated breath as this is not the first time i have been told this, my line is still locked, i will see in the morning if the situation has changed.
KB
Kelvin B's update19 Jun 2024, 16:27
Reviewer Update
Good day
Thank you for your reply, however, i will wait with bated breath as this is not the first time i have been told this, my line is still locked, i will see in the morning if the situation has changed.
Thank you for your reply, however, i will wait with bated breath as this is not the first time i have been told this, my line is still locked, i will see in the morning if the situation has changed.
KB
Kelvin B's updateReviewer Update
20 Jun 2024, 09:57I am really trying to be patient, but either people aren't doing their jobs or Vodacom just simply couldn't be bothered about their customers, line is still locked and no further feedback since yesterday
KB
Kelvin B's update20 Jun 2024, 09:57
Reviewer Update
I am really trying to be patient, but either people aren't doing their jobs or Vodacom just simply couldn't be bothered about their customers, line is still locked and no further feedback since yesterday
KB
Kelvin B's updateReviewer Update
21 Jun 2024, 10:51So, my line has now eventually been unlocked, I was told that the payment I had made in May was not allocated because the reference was incorrect. My question is, if I pay on the Vodapay app using my bank card, is this App not linked to my Vodacom account? I was not asked to enter a reference.
I see that I am still receiving emails and messages this morning stating that my account is in arrears, I will not close this ticket until somebody advises that the payment has been allocated and my account is up to date.
I see that I am still receiving emails and messages this morning stating that my account is in arrears, I will not close this ticket until somebody advises that the payment has been allocated and my account is up to date.
KB
Kelvin B's update21 Jun 2024, 10:51
Reviewer Update
So, my line has now eventually been unlocked, I was told that the payment I had made in May was not allocated because the reference was incorrect. My question is, if I pay on the Vodapay app using my bank card, is this App not linked to my Vodacom account? I was not asked to enter a reference.
I see that I am still receiving emails and messages this morning stating that my account is in arrears, I will not close this ticket until somebody advises that the payment has been allocated and my account is up to date.
I see that I am still receiving emails and messages this morning stating that my account is in arrears, I will not close this ticket until somebody advises that the payment has been allocated and my account is up to date.
KB
Kelvin B's updateReviewer Update
27 Jun 2024, 06:26I have now been advised that Vodacom cannot pick up my payment (After saying that they had but the reference number was wrong) and having unlocked my line. I dont know how to explain this any clearer.....
I PAID MY ACCOUNT ON THE VODAPAY APP USING MY CARD, NO REFERENCE IS REQUESTED WHEN PAYING THIS WAY AS THE APP IS LINKED TO MY ACCOUNT!!!!!!!!!!
My account still shows that i am in arrears!
I PAID MY ACCOUNT ON THE VODAPAY APP USING MY CARD, NO REFERENCE IS REQUESTED WHEN PAYING THIS WAY AS THE APP IS LINKED TO MY ACCOUNT!!!!!!!!!!
My account still shows that i am in arrears!
KB
Kelvin B's update27 Jun 2024, 06:26
Reviewer Update
I have now been advised that Vodacom cannot pick up my payment (After saying that they had but the reference number was wrong) and having unlocked my line. I dont know how to explain this any clearer.....
I PAID MY ACCOUNT ON THE VODAPAY APP USING MY CARD, NO REFERENCE IS REQUESTED WHEN PAYING THIS WAY AS THE APP IS LINKED TO MY ACCOUNT!!!!!!!!!!
My account still shows that i am in arrears!
I PAID MY ACCOUNT ON THE VODAPAY APP USING MY CARD, NO REFERENCE IS REQUESTED WHEN PAYING THIS WAY AS THE APP IS LINKED TO MY ACCOUNT!!!!!!!!!!
My account still shows that i am in arrears!