Vodacom Big Stick !!!

<p>During December 2016 one of my Vodacom lines were hard locked (unusable) without my request/permission. I took this up with Vodacom and after a lot of e-mails and them not botherring to read the entire e-mail the line was restored. I had to go without the line for almost a full month. When asked to be refunded as I did not request the lock, this is the "I don't care about my customer" response I get:</p> <p>"Good Day Wally</p> <p>Please be advised that whether you had requested the line to be locked or not, the subs will not fall away.</p> <p>Regards<br />Charmaine"</p> <p> </p> <p>And what can I do - nothing. They just take it off your account.</p> <p>Big Brother Big Stick approach. It sucks.</p>