ZD
Zama D
1 reviews | Active since Dec 2018
17 Jan 2021, 11:33
Vodacom BIG ********
Vodacom once again is not taking responsibility for my disappearing data . They claim that iCloud is activated on my router , iCloud is on the phone and not router . I spoke to 4 consultants who all refused to assist to log another query and told me to take my phone to istore . When I’m using data on my phone I don’t have any issues so clearly the phone is not the problem. Now every time I connect to the router , without even using any app data disappears . They told me that peer to peer sharing is also using my data , I don’t even know what that is . They try by all means not to take responsibility for disappearing data and they are not helpful at all
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
17 Jan 2021, 15:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Jan 2021, 15:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Jan 2021, 10:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the following feedback was provided,
" Dear Zamaswazi Dlamini,The iPhone booking on to your router has the iCloud feature active and this is also what is responsible for consuming the highest volume of mobile data on the router. Thank you for your patience and cooperation. Your query with ref number *** has been resolved. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom "
Your query has now been resolved. Regards Consumer Website Team
" Dear Zamaswazi Dlamini,The iPhone booking on to your router has the iCloud feature active and this is also what is responsible for consuming the highest volume of mobile data on the router. Thank you for your patience and cooperation. Your query with ref number *** has been resolved. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom "
Your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Jan 2021, 10:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the following feedback was provided,
" Dear Zamaswazi Dlamini,The iPhone booking on to your router has the iCloud feature active and this is also what is responsible for consuming the highest volume of mobile data on the router. Thank you for your patience and cooperation. Your query with ref number *** has been resolved. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom "
Your query has now been resolved. Regards Consumer Website Team
" Dear Zamaswazi Dlamini,The iPhone booking on to your router has the iCloud feature active and this is also what is responsible for consuming the highest volume of mobile data on the router. Thank you for your patience and cooperation. Your query with ref number *** has been resolved. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom "
Your query has now been resolved. Regards Consumer Website Team
Best regards,
ZD
Zama D's updateReviewer Update
18 Jan 2021, 20:04My goodness I spoke to 4 consultants trying to explain how the moment I connect to the router then data vanishes .. Connecting with the iPad or IPhone then data disappears so how are they claiming it’s the phone. iCloud is not active , it’s activated when a back up is done and I back up my phone with midnight data as I try to save data. Then I was told peer to peer sharing is the reason for my data vanishing I don’t even know what that is . Also Amazon which I’ve never used . But Vodacom just won’t take responsibility , what will happen next month to my data as I now can’t use my router due to the concerning rate at which data is vanishing .
I once logged a complaint with consumer protection and the guy from vodacom spent almost and hour trying to convince me my data vanishing was my fault . Again now I have the same issue but no one cares . Also I was told you can’t see the times of usage just the graph so how do you say for certain the iCloud is the culprit . Yesterday my Vodaapp data usage was showing 0mb used but data was still disappearing . For someone who has 4 contracts with Voda and wanting to take a 5th this treatment hurts
I once logged a complaint with consumer protection and the guy from vodacom spent almost and hour trying to convince me my data vanishing was my fault . Again now I have the same issue but no one cares . Also I was told you can’t see the times of usage just the graph so how do you say for certain the iCloud is the culprit . Yesterday my Vodaapp data usage was showing 0mb used but data was still disappearing . For someone who has 4 contracts with Voda and wanting to take a 5th this treatment hurts
ZD
Zama D's update18 Jan 2021, 20:04
Reviewer Update
My goodness I spoke to 4 consultants trying to explain how the moment I connect to the router then data vanishes .. Connecting with the iPad or IPhone then data disappears so how are they claiming it’s the phone. iCloud is not active , it’s activated when a back up is done and I back up my phone with midnight data as I try to save data. Then I was told peer to peer sharing is the reason for my data vanishing I don’t even know what that is . Also Amazon which I’ve never used . But Vodacom just won’t take responsibility , what will happen next month to my data as I now can’t use my router due to the concerning rate at which data is vanishing .
I once logged a complaint with consumer protection and the guy from vodacom spent almost and hour trying to convince me my data vanishing was my fault . Again now I have the same issue but no one cares . Also I was told you can’t see the times of usage just the graph so how do you say for certain the iCloud is the culprit . Yesterday my Vodaapp data usage was showing 0mb used but data was still disappearing . For someone who has 4 contracts with Voda and wanting to take a 5th this treatment hurts
I once logged a complaint with consumer protection and the guy from vodacom spent almost and hour trying to convince me my data vanishing was my fault . Again now I have the same issue but no one cares . Also I was told you can’t see the times of usage just the graph so how do you say for certain the iCloud is the culprit . Yesterday my Vodaapp data usage was showing 0mb used but data was still disappearing . For someone who has 4 contracts with Voda and wanting to take a 5th this treatment hurts