VODACOM BIG-HEADED COMPANY

I had a contract with vodacom for a router. I voluntarily opted to do the EFTs to their account when i changed banks, and had notified them about this. They continued to concurrently debit my old account while i do the EFTs. They charged penalty fee each time they do not get any funds in my old bank account, regardless that i had notified them. I went to a Vodacom Store (south-gate), notified them of my concern, as i was trying to do a sim-swop hence my router was ******.

So they persisted with this thing of concurrently running a debit order against my account while they couldn't sort out my issue of the sim-swop and/or reconciling the account each month they realize i do make the promised payments.

Now the contract ended, i noticed there's fees outstanding, i asked them what i should do to settle the account and get a phone. They gave me settlement accounts, i made the payment yesterday. I phone, they confirmed receipt, and informed me that it was going to be possible for me to get a new phone today.

When i phoned this morning, they declined my order, making mentions of the outstanding past contract that i had with them, yet forgetting who is responsible for it and what promise they made yesterday. I won't recommended Vodacom to anyone. It is that big-headed company due to existing large scale of customers. I so wish people could spend their monies where customer service is priority.

Vodacom is a mess....

Mxolisi Kwenza Mazibuko ********** C