VODACOM

the insurance department and customer call centre for both vodacom and their insurance provider is disgusting!!! i have been waiting for almost 4 days for any form of feedback from them! they want me to pay R3500 for a device i have paid full insurance for throughout the contract period! i am expected to pay my Vodacom bills even though they have been giving me ****py service and ridiculous waiting periods on the phone!!! Let me just add that i have had my calls cut more than 6 times due to agents putting the phone down on me. I have even had an agent shout at me during a call !