Vodacom

I am a very unhappy customer and extremely astonished by the service received from my number one service provider. I signed up for fibre 3 Months ago and was told by the agent that the technical team will contact me in two week to activate the installation ect. I moved into a complex where there was already an ONT box installed. All vodacom had to do was migrate the line from the current isp to vodacom .

They failed to do so it took 3 months of back and forth calls to get feedback still haven't received feedback agents refused to give me there name/surname or employee number (as reference you can look at the call log and the number of times ive called and dealt with *********** agents who promised to email /sms me SR numbers yet I only recieved one as seen below when I threatened to cancel). And I've been without internet access for 3 months now , please note that I work from home so you can understand my frustrations and anger .

Eventually I signed up with a new ISP Afrihost as the service received from vodacom is absolutely terrible . Quick to sign people up for fibre contracts and dispatch routers but service delivery execution rate is absolutely terrible. Anyway , I've been called by three different technicians after 3 months asking me when I am available to install. I mentioned thrice that I cancelled the contract and was told a cancellation team will contact me , I am still waiting .

So please I urge you to look at this SR : SR*** number and please release the line to afrihost on my frogfoot ONT box, so that I can get my internet sorted because I am in a very demanding job and require 24/7 internet access. I am sick and tired of hearing my request is to be escalated then still no answer or escalation.

SR *** , This SR number is for a cancellation of my cellphone contract another ticket thats been logged and promised to receive communication . I need them to switch my phone to prepaid and cancel all contract as my contract is reaching its expert date . Please asssist still no communication or escalation has been recieved.

Vodacom just needs to : 1. Cancel my Cellphone contract ( Switch to prepaid number due to contract expiring ) SR***44 2. Release my fibre line of frogfoot from Vodacom to my new ISP Afrihost. SR ***85