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Sanet S

1 reviews | Active since Dec 2019

04 Dec 2019, 07:44

Vodacom

Morning it seems my previous post disapeared. My husband has for months and months having problems with his Vodacom contract. Every month we log a service request at our local Vodashop sometime's the account is fixed just to have the next month the problem recurring! Vodacom keeps adding service's without his authorisation! We are really, really tired now of logging monthly service requests at our local Vodashop. 2 Weeks ago again we logged a service request at our local Vodashop again for service's that was added that my husband did not authorise and attached a letter asking that his contract be cancelled as we are fed-up of them adding service's he did not ask them too again few day's ago went to our local Vodashop to hear if there is any feedback on this nothing! Now again first they say my husband is R112 in arears a few day's later he is R500 or more in arrears he is not!! Now can #Vodacom please contact me cancell his contract without any costs to my husband as we requested and he is not behind on his account as i said before! We are really sick and tired of logging monthly service requests! Thank you. #Vodacom

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Replies (3)
Vodacom
Vodacom's reply04 Dec 2019, 08:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
SS
Sanet S's update05 Dec 2019, 06:31
Reviewer Update
#Vodacom thank you for your reply yesterday when we went to our local Vodashop the lady once again logged a service request for my husband. Then we informed her his phone is blocked he can not make outgoing calls only get incoming and he is blocked from using the internet as he has more than enough Data. She then said my husband must pay R119. cash in the bank then she will unblock him witch we did. We where forced to pay for a service my husband did not authorise to get his phone unblocked. Now since his phone was unblocked yesterday he still can not use the internet although he has more than enough Data! Just to mention i load airtime for him then we convert it to Data it has nothing to do with his bill at Vodacom. Now we are again today going to our local Vodashop to get his internet unblocked! The lady previously wrote a letter asking that my husbands contract be cancelled without any costs to my husband but after two weeks of no feedback on this she now advised yesterday that she is going to ask for a settlement amount per service request she logged to get my husband out of this contract but we do not agree with this my husband should pay nothing for getting out of this contract as we have been having trouble for months and months! Thank you! Kind regards!#Vodacom
Vodacom
Vodacom's reply18 Dec 2019, 17:10
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been resolved. Regards Consumer Website Team