AZ
Alex Z

1 reviews | Active since Jul 2012

01 Dec 2016, 12:30

Vodacom beyond unacceptable STILL

<p>So after taking 3 days to get me a SIM swap, and NOBODY contacting me at all, a week later the ability to make phone calls has been taken away.</p> <p> </p> <p>I'm abale to receive calls and messages but nothing out going. Now I get told it'll take 3 days to sort the issue out.</p> <p> </p> <p>I want a refund on my account for these 5 days!!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply01 Dec 2016, 12:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team