1 reviews | Active since Jul 2012
Vodacom beyond unacceptable
<p>This is totally unacceptable. Vodacom has been offline in excess of 24 hours, where I've been unable to get a sim for my new phone!!!</p> <p> </p> <p>All I'm told by stores is that it's not them it's Vodacom, which , makes no difference. In the meantime, I'm in the dark if anything happens to my family, work calls are missed, and if I'm in an emergency, I'm stranded.</p> <p> </p> <p>UNACCEPTABLE!!!!!!!!!!!!!!!!!!</p> <p> </p> <p>I should expect not to payt for these 2 days of loss of connectivity based on Vodacom's ineptitude</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
VODACOM, what the !@#@!# is wrong with you. After calling your branch, I was told that you were online. Going to store, telling the employee that I need a SIM swap, he told me to stand in line.
20 Minutes later, a consultant Steve, the same rude assistamt as yesterday, tells me that they're still offline and can't help. To top this all off the manager "Thami" reefused to come out and talk to me, preferring to have me told that his at the other shop. A fact I verified to be complete fabrication!!!
Really, after 20 years, this is how you treat your customers!!!
All this traspired in your 2 Rosebank stores.
VODACOM, what the !@#@!# is wrong with you. After calling your branch, I was told that you were online. Going to store, telling the employee that I need a SIM swap, he told me to stand in line.
20 Minutes later, a consultant Steve, the same rude assistamt as yesterday, tells me that they're still offline and can't help. To top this all off the manager "Thami" reefused to come out and talk to me, preferring to have me told that his at the other shop. A fact I verified to be complete fabrication!!!
Really, after 20 years, this is how you treat your customers!!!
All this traspired in your 2 Rosebank stores.