Vodacom beyond pathetic

<p>I upgraded at Vodacom Herm**** (Chatz Connect-18426)on 25 November 2016. Good service from Lizaan. A 3 inch tab with 250mb data was added to the contract. Simcard on Tab never became active and I went to Vodacom on 21 December .Speak to Lyston - told me it will be sorted out by "next week" Called a week later and was told by Andre the the deal sold to me was no longer valid. Come in and we sort it out. Went back last Friday to see Andre. He escalated the problem and promised to call me back Friday afternoon. No phone call so I went in this morning speaking to both Lyston and Andre. It no seems that there is a problem with "thousands of contracts all over the country" and that it is being attended to "in batches of 10" at a time. It is going to take some time, I must be patient and they will call me when the problem is sorted.</p> <p>The above service from Vodacom is pathetic and the staff that is the face of Vodacom at branches is not doing your reputation any good. It is beyond comprehension that Vodacome could be happy with this pathetic service. Don't you care about your customers? Is this how you attend to problems? Is this the quality staff that run your franchises ?</p> <p>Your service sucks and I'm driven up the walls. I can't recommend a company like you to even my worst enemies; you're the epitomy of no customer care but are oh but so willing to take your money on a monthly basis.</p> <p>The red light that went on for me was when the staff here in Herm**** almost encouraged me to put this on Hello Peter; they even asked if I wanted the email address of the CEO of Vodacom: What sort of outfit are you!! Please get your act together and sort this problem out.</p> <p>I know that you will probably not doing anything about this: you seems to be proud to look at Hello Peter and see complaints coming in on a daily basis...</p> <p>Johan</p>