HN
Horst N
1 reviews | Active since Feb 2014
22 Jul 2025, 10:51
Vodacom beyond ***********
I am so sick of this. Vodacom is not capable to trace and allocate a payment made through THEIR APP so I can be reconnected. This is beyond ***********. Emails, phone calls, more emails, more phone calls. I have sent my proof of payment to three different departments/people. Nothing happens except excuses.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
22 Jul 2025, 12:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jul 2025, 12:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Jul 2025, 16:05Dear Horst,
Thank you for your message.
Your query EC-21JX-2DG1A3 is currently being handled by our Hello Peter Team. They’ll be reaching out to you shortly with an update.
We appreciate your patience and understanding in the meantime.
Kind regards,Vodacom Consumer Website Team
Thank you for your message.
Your query EC-21JX-2DG1A3 is currently being handled by our Hello Peter Team. They’ll be reaching out to you shortly with an update.
We appreciate your patience and understanding in the meantime.
Kind regards,Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Jul 2025, 16:05
Official
Dear Horst,
Thank you for your message.
Your query EC-21JX-2DG1A3 is currently being handled by our Hello Peter Team. They’ll be reaching out to you shortly with an update.
We appreciate your patience and understanding in the meantime.
Kind regards,Vodacom Consumer Website Team
Thank you for your message.
Your query EC-21JX-2DG1A3 is currently being handled by our Hello Peter Team. They’ll be reaching out to you shortly with an update.
We appreciate your patience and understanding in the meantime.
Kind regards,Vodacom Consumer Website Team
Best regards,