Vodacom: Beware of people phoning to do upgrades on your account.

Beware of Vodacom consultants phoning you to an upgrade of your phone or account.

I was called a two months ago to do an upgrade on my account. I was supposed to get 200gigs of data for R350 per month. What I got was 100 gigs of data plus a promotional 50 gigs for R747! I immediately requested a reversal of the upgrade.

The lady that phoned me and did the upgrade is dead now. You cannot find her. When you speak to the personnel of Vodacom at 082 135, you get send back and forward between *** and *** and the issue doesn't get get resolved.

It is an absolute disgrace that a company like Vodacom can do this to a customer of theirs. I've been a customer for years now. I suppose when you can debit your customers account each month you do not have to do anything, because it's your problem to solve.