1 reviews | Active since Sept 2016
Vodacom - better at stopping you contacting them than completing your upgrade.
<p>I upgraded almost 2 months ago. Cannot get the upgrade completed and the new phone activated. </p> <p> </p> <p>Have been billed an amount for the FREE upgrade which if course no amount of raising a dispute will get corrected.</p> <p> </p> <p>Matters simply cannot get worse. Beg, plead, fight. Dololo. VODACOM SIMPLY DOES NOT CARE. </p> <p> </p> <p>Customer care tells you to contact Upgrades, Upgrades tell you to contact customer care. Having spent hours trying to get help, the customer care 111 number tells you, you have used your alloted free time and gives you a paying number to phone that does not work.</p> <p> </p> <p>With no option to phone and get a person on the other side you are forced to try other means like twitter. On twitter it takes Vodacom quicker to BLOCK you than solve an upgrade. More than a week ago I had to spend time explaining my issues (AGAIN). Got promises. Matters escalated. Yet another reference number. </p> <p>Explain your issue onece again and get more promises of escalation and the matter being resolved. With no response and having now reached the end of your teather don't try telling Vodacom via twitter how **** their service is. The will block you. It is easier to block a customer than to solve their upgrade.</p> <p> </p> <p>Anyhow, so the result is, just accept you will never upgrade and dont bother trying to communicate with Vodacom. THEY DO NOT CARE. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Of course 3 days later after Vodacom Consumer Website Team promised attention to the matter no consultant has made any contact. Why should I be surprised. Just another promise not kept.
Validation that Vodacom does not care.
"Kindly be advised that a consultant will make contact with you in due course to assist with your query."
Now months after upgrade, 2 weeks since taking the matter to twitter where they would rather block me than resolve the issue and 3 days after raising it on Hello Peter.
I expect someone from management to phone me now, but of course that would not happen either. AS CLEARLY VODACOM SIMPLY DOES NOT CARE. WHY SHOULD THEY. I'VE ONLY BEEN A CUSTOMER FOR 20 YEARS.
Of course 3 days later after Vodacom Consumer Website Team promised attention to the matter no consultant has made any contact. Why should I be surprised. Just another promise not kept.
Validation that Vodacom does not care.
"Kindly be advised that a consultant will make contact with you in due course to assist with your query."
Now months after upgrade, 2 weeks since taking the matter to twitter where they would rather block me than resolve the issue and 3 days after raising it on Hello Peter.
I expect someone from management to phone me now, but of course that would not happen either. AS CLEARLY VODACOM SIMPLY DOES NOT CARE. WHY SHOULD THEY. I'VE ONLY BEEN A CUSTOMER FOR 20 YEARS.