SP
Sharna P

1 reviews | Active since Sept 2020

21 Jun 2024, 15:57

Vodacom, 'Better Apart'

When a store manager makes you believe that she is so sorry for the lack of information you've been given and the way the account was handled. She invites you to come to the store so that she could personally apologize and when you get to the store. She acts the complete opposite to the person you spoke to over the phone and tells you that 'you shouldn't have signed the contract' wow!. Vodacoms employees has no empathy for the inconvenience they cause their clients, lack of professionalism, little to no friendliness and lack of competency. Do better, choose better. Do not choose Vodacom as your service provider. They are so far from their slogan. It should've been.'Better apart'

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Replies (1)
Vodacom
Vodacom's reply22 Jun 2024, 11:08
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team