Vodacom Bethlehem Bad Service

I app**** for a new contract from Vodacom in beginning October already at Dihlabeng Vodacom in Bethlehem. The first week they were offline and said they can’t even phone out. Then I had to resubmit bank statements and today I had to do the same. It is now 7 weeks since I first signed the forms. We were told that they are waiting for headoffice to review it and both the salesman, Leratho and the manager, Elzane Exley promised they will call us and keep us updated. The first couple of days we were called by Leratho and then nothing anymore. We complained to Elzane and she also promised to contact us. She has till this day not called/messaged us once. The ref nr for this issue is ********** 7.

I had to go overseas and unfortunately my sim card was lost. I went in today to follow up on both the issue above and to get a simswop. For some reason the sim swop wouldn’t go through and again I was promised to be called today still. As usual I did not hear anything.

I always get great service from Vodacom in the cities, especially Menlyn Pretoria, but we are not always in the city. I would still like to remain with them but now need to be contacted by someone in a more senior position to sort this out. Vodacom Bethlehem is loosing many customers due to pure poor service. I saw 2 clients waiting in line today that walked out just because there was only one guy that could assist them and the manager had more important things to do by walking out of the shop while other people were in line.