Vodacom - Best ******* in modern society!

0 Star review!

In January 2022 I accidentally took out a new contract online instead of doing an upgrade on an existing contract for a new device. Hardly an hour after realising I made this mistake I phoned Vodacom to cancel the new contract and instead do the upgrade. The consultant assured me MULTIPLE TIMES that she did CANCEL the new contract and rather do the upgrade on the existing contract. A week later 2x cellphones arrived at our doorstep - with a new sim card. After phoning them AGAIN and telling them the whole story the new consultant said that the contract was never canceled and the upgrade was ALSO done! Once again he assured us that he did indeed cancel this new contract and the device can be sent back via courier the next morning - which happened - and also that my upgrade was done and everything was in order. Five months later, I get a phone call that my contract needs an upgrade. After telling them that I already did upgrade my contract in January they then said that there isn’t an upgrade on my number. I told them the entire story and then put the phone down after and argument that lasted 15 minutes. I then got an email with an unknown number linked to it and an amount of R1200 that was paid. We then realised that for the past five months there has been an additional R1200 going off our vodacom debit order ( my existing contract and the so-called cancelled contract!)

After phoning Vodacom this week again to cancel this contract - they then said that I need to pay a penalty fee of R17 000 - and also there will be no refund for the other R6000 for the non-existing contract and device! Absolutely pathetic service and I have completely lost my respect for this company - *******!