TD
Thomas D
1 reviews | Active since Aug 2011
18 Apr 2022, 20:37
Vodacom, Best service 'wannabe'
Endless data/reception problem. Ongoing for years. I have been told a tree somewhere infuence the signal... It does not affect my neighbours (left nor right). Im tyred of complaining! Ref *** & Ref *** both dd 23 May 2022. One call received same day, they will refer my complaint. On 13 April 2023, I made and post on the Vodacom Facebook page. Upto date no responce
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Replies (2)
Vodacom's replyOfficial
19 Apr 2022, 07:42 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply19 Apr 2022, 07:42
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TD
Thomas D's updateReviewer Update
19 Apr 2022, 10:08Please feel free to mention dates of communication.....
I lodged complaint 23 March... received a call the same day.. That has been the last communication.
Ont the 13 of April a have made an post on your Facebook. With NO response. On the 18 April I passed a cvomment on my own post and then only i received a reply.
Please go replay the the recorded phonecall i received on the 23 March.."your query will be escalated to our network team for further assistance" So the same for previous complaints.
Like I mentioned in my writing, you had 7 days to sort this complaint.
Tomorrow all guture payments wiil be stopped untill Vodacom sort this out. Also note that it includes mare family members and contracts ( as mentioned in the call on 23 March)
Have a nice day.
ps. You have my address on record.
I lodged complaint 23 March... received a call the same day.. That has been the last communication.
Ont the 13 of April a have made an post on your Facebook. With NO response. On the 18 April I passed a cvomment on my own post and then only i received a reply.
Please go replay the the recorded phonecall i received on the 23 March.."your query will be escalated to our network team for further assistance" So the same for previous complaints.
Like I mentioned in my writing, you had 7 days to sort this complaint.
Tomorrow all guture payments wiil be stopped untill Vodacom sort this out. Also note that it includes mare family members and contracts ( as mentioned in the call on 23 March)
Have a nice day.
ps. You have my address on record.
TD
Thomas D's update19 Apr 2022, 10:08
Reviewer Update
Please feel free to mention dates of communication.....
I lodged complaint 23 March... received a call the same day.. That has been the last communication.
Ont the 13 of April a have made an post on your Facebook. With NO response. On the 18 April I passed a cvomment on my own post and then only i received a reply.
Please go replay the the recorded phonecall i received on the 23 March.."your query will be escalated to our network team for further assistance" So the same for previous complaints.
Like I mentioned in my writing, you had 7 days to sort this complaint.
Tomorrow all guture payments wiil be stopped untill Vodacom sort this out. Also note that it includes mare family members and contracts ( as mentioned in the call on 23 March)
Have a nice day.
ps. You have my address on record.
I lodged complaint 23 March... received a call the same day.. That has been the last communication.
Ont the 13 of April a have made an post on your Facebook. With NO response. On the 18 April I passed a cvomment on my own post and then only i received a reply.
Please go replay the the recorded phonecall i received on the 23 March.."your query will be escalated to our network team for further assistance" So the same for previous complaints.
Like I mentioned in my writing, you had 7 days to sort this complaint.
Tomorrow all guture payments wiil be stopped untill Vodacom sort this out. Also note that it includes mare family members and contracts ( as mentioned in the call on 23 March)
Have a nice day.
ps. You have my address on record.