Vodacom best network with worst Customer Service!!

I called in on Monday 03.08.2015 from number ***, spoke to Irene asked to be transferred to contract department which she said she would and then got cut off, phoned again waited to go through the long IVR got through only to be told that they cant transfer anymore,why did Irene not tell me that,i then asked person assiting some question which she could not answer and eventually dropped phone in my ear, was fedup called for the 3rd time requested to speak to supervisor and i was given Malinbongwe as coacjh to speak to,after explaining for 10 min my story he told me\EISH"and referred me to Jody who is the team leader apparently"