LK
Louwrens K

1 reviews | Active since Nov 2016

05 Nov 2016, 13:08

Vodacom. Best ***** network in the country

<p>Beginning of October I downloaded a statement for my cell accounts and paid the amount due on the statement. Started getting calls that my account is overdue, so I drew another statement that indicates I have R0.00 in arrears. I send vodacom the statement indicating the R0.00 balance and the opperator states that their statement is the "right" statement. Escelated the querie but for a week now I dont have any feedback. I draw a statement now and my Valance is R1299.19 for this month. Got a call now that my account is in arrears with R1400.00. now they have blocked my outgoing calls. This is highly unacceptable.</p>

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Replies (2)
Vodacom
Vodacom's reply06 Nov 2016, 07:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

LK
Louwrens K's update30 Nov 2016, 17:48
Reviewer Update

How long does due course mean?

4 weeks no response!!!! Do you still want my bussiness or must I move my contracts!!!!