MX
Margaret X

1 reviews | Active since Aug 2021

29 Nov 2022, 08:28

Vodacom being Vodacom---it hurts

I had a double deal contract with Vodacom. The contract end date was end August. To my surprise, I receive a call from one of the telemarketers for Vodacom, to discover that I have to call Vodacom as I still had a deal open with them and asked if I wanted to upgrade. I told them I'm done, she said no I still need to cancel on my end. Anyway I called Vodacom to find they have a deal of R3 for the one sim, don't know for what and for the other sim there is a deal they can't cancel as it hasn't reached it's maturity date. I am fuming right now, I never had or agreed to other deals. I want this cancelled. Already was it a pain cos I was paying for this contract even though the phones was ****** now I have to deal with this. Vodacom confirmed on an earlier review that the contract was cancelled, Yesterday they debited my account again.

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Replies (2)
Vodacom
Vodacom's reply29 Nov 2022, 08:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
MX
Margaret X's update05 Dec 2022, 08:17
Reviewer Update
Vodacom, I'm still waiting for someone to call me, the nerve, did I mention that the debit amount even doubled? please I'm giving you once last chance, the Ombud will hear from me.