Vodacom being useless as per usual.

So last month I used your stupid app and days later you deducted the money. So what's the purpose. I asked for a refund got no response. I sent my dad to vodacom kimberley they want to call me 1st. You have my nr why not call. I email I get some stupid response I need to 1st talk to your useless Tobi ai bot. Your service delivery is terrible I want my money refunded.... stop being so damn useless. You may struggle reaching me as I'm in a different country. So how the heck do you expect me to get my money back . What is the point of your app if it only registers over a week later. Your app is stupid and your service poor. I want my money back.