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Justin S
1 reviews | Active since Jun 2021
05 Dec 2021, 10:01
Vodacom being useless
It's been over a month now i have been without Fibre. Everytime I call vodacom Fibre the tell me its been escalated to someone, and they will call me within 24 to 48 hours. 48 hours come and no one calls me back. I have to call them and they tell me the same thing . They are useless. I will never ever refer them to family or friends. This is my worse experience ever with them.They are quick to take your money month end, but they are not quick to help you with your problem, you are ****ing useless vodacom .
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Replies (2)
Vodacom's replyOfficial
06 Dec 2021, 08:56Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply06 Dec 2021, 08:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Dec 2021, 14:58Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the query was resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply13 Dec 2021, 14:58
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that the query was resolved. Regards Consumer Website Team
Best regards,