Vodacom being useless.

I have been a Vodacom customer since 2020. Selling me the Fibre was quick, they couldn't wait for me to sign the contract. But the service afterwards, now that is a different story...

In March, I have requested that they relocate my Fibre from the flatlet on the property to the house. I was logging service requests every 2 weeks and every time the person on the other side will tell me that the previous person did not do their job properly and they need to log it again. I was patient for 4 months.

Then I finally decided that they are not going to relocate the line, its best to cancel my contract and find a company that will actually service their customers. So then, cancelling the contract was another story. Let me tell you, giving birth was easier than cancelling my Vodacom contract.

I have started this process on the 4th of July, being sent from one department to the next, one says they cannot find me on the system and the other one keeps sending me to another department. I have even been put on hold for 45min at a time. Because no one in Vodacom actually understands how to do their jobs. So I FINALLY got through on the 12th of July, and after debating with the lady for another 30min. She FINALLY submitted the request to cancel my contract. Then I was told it will be 30 calendar days so my contract will be cancelled on the 12th of August and the internet will stop on the 30th of August...

Here comes the funny part. On Friday my internet stopped working. I was thinking its maybe just the router or the area. Because I am meant to have internet until the end of August. By Sunday I called customer care again, just so that the lady can tell me that my contract has been cancelled with immediate effect, I will still get a bill at the end of the month, they will still debit my account, but they will refund me pro-rata after 21 days.... Seriously??? I have signed a contract that I need to give them a months notice but they can just cancel my internet without any notice? how is that even legal?

So they are cutting my internet WITHOUT notifying me, STILL billing me, after they took 4 MONTHS to do a simple relocation. This is ridiculous!! Vodacom will never see me again and I will definitely NOT be recommending them to anyone. I have never in my life dealt with such an *********** company before, I seriously don't know how they keep their doors open....