BV
Bernedette V

1 reviews | Active since Dec 2016

07 May 2018, 12:31

Vodacom being unfair!!!!

I've had a Vodacom contract that I've cancelled in 2016 According to Vodacom the last debt order did not go off. Now, 2 years later I received a phone call from a company regarding my R210 debt order that did not go off. Now the amount is R600 and something rand. I feel it is very unfair from Vodacom to have never contacted me directly regarding this matter. I they have phoned me and said that the R210 is still outstanding I would have EFT it to them. But they kept quite, I am more then willing to pay them the R210 they say I own them.

They are quick to call you for upgrades and sales but in the case where they can just let you know that the account is not settled they don't do that.

Ive phoned vodacom to get the banking details so that i can pay them the money, but according to them its to long ago and they can't find it on the system.

I would like Vodacom to contact me so we can get this matter resolved.

Thank you Bernedette

0
Replies (3)
Vodacom
Vodacom's reply07 May 2018, 13:40
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 May 2018, 12:02
Official

Hi there Bernedette

As discussed, feedback has been provided to you and this matter is now resolved.

Have a pleasant day further!

Regards,

RJ

BV
Bernedette V's update08 May 2018, 16:45
Reviewer Update
Good day Rudi Thank you very much for you quick help So glad this matter is resolved Thank you Bernedette