VODACOM BEING THEIR USUAL PATHETIC SELVES

The only reason why I am giving one star to Vodacom is because you cannot continue. I will give them an absolute zero if I had the choice. This is my umpteenth complaint about the same service provider. Today I am told that I have to make alternative arrangements until they get my internet sorted which has been down since yesterday afternoon. I work from home and lose income. This was conveyed to them and that was the response I got. They have no problem with disconnecting your service if you don't pay on time. They should apply the same urgency with their customers when they fail to provide the basic service that they are selling. I am yet to be refunded by Vodacom. It is not just the inconvenience of continuously having to call in and spending close to an hour on the phone at a time without it being resolved but to have zero empathy, zero customer service and just a flippent approach that they will get to you when they will get to you.

My 23rd service request which will now get me an automated response that Vodacom has made contact with me (a joke) SR ***

Vodacom, you should be ashamed of yourself and all you have to do is just a bit better. PAINFUL EXHAUSTING