CW
Craig W

1 reviews | Active since Apr 2019

04 Jan 2024, 15:04

Vodacom being their regular useless self.

Dear Vodacom

What is the purpose of paying online when you just going to do deduct the amount days later. It's useless. It's not the 1st or even second time this has happened. I want to pay ahead to determine how much I have left but with you I cannot because between your accounts and app there's no link . You are absolutely useless. I expect a reversal of the online app money. I've spoken to the bank already. So hope you can do the same I'm not in the mood for pointless phone calls and apologies. Get your your app developers to fix this problem about app and it not reflecting on the account.

0
Replies (2)
Vodacom
Vodacom's reply05 Jan 2024, 07:42
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply05 Jan 2024, 14:21
Official
Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

Our attempts to contact you was unsuccessful after numerous attempts. Kindly let us know should you still require assistance, alternatively contact our call centre on 082 135(free call from Vodacom sim)

We apologize for the inconvenience and the service experienced.

Regards,

Vodacom Consumer Website Team

Best regards,