YL
Yolandi L

1 reviews | Active since Apr 2018

26 Oct 2021, 09:29

Vodacom being sneaky again!! Is this even legal?

I received a phone call informing me that Vodacom no longer has my package available. They can offer me another package which has more data but it will cost me R50 extra a month (this option is apparently the cheapest one). This is a way for Vodacom to force their clients to pay more money when people are already financially strained already. I can afford it, but I don’t want to pay more, I’ll rather give that money to a family to put food on the table. Shame on you Vodacom.

I spoke to a lady named Tanya and she refused to give me a reference number for the call.

0
Replies (1)
Vodacom
Vodacom's reply26 Oct 2021, 09:45
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team