JB
JD B

1 reviews | Active since Jul 2016

12 Feb 2021, 12:02

Vodacom being sneaky

Was phoned this morning, telling me I am eligible for an upgrade. I in turn told the lady that I only upgrade in april and would like to wait out the contract otherwise i will be asked to pay the remaining subscription on top of the current one. She confirmed that this would not be the case and the contract already ran out. Excited I went through the motions to get my new phone. Guess what the sms said after confirmation? both subscriptions need to be paid, client service send me back and forth.

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Replies (1)
Vodacom
Vodacom's reply12 Feb 2021, 14:06
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team