Vodacom being slow and horrible

I have just bought a new phone cash via an EFT transfer which I also set to be paid instantly. Despite the fact that I have sent Vodacom Blue Route my proof of payment AND their head offices, I am still sitting without a device and only getting excuse after excuse from the consultants. I have never had this much of a bad experience from Vodacom before and it's just purely unacceptable!!!!

They are happy to take my money but don't want to release my device, nor keep me up to date on when the device will be released or WHY it's taking longer as I'm sure no one in the entire company has damn clue.