Vodacom being greedy
My husband has a Vodacom contract,signed for R1200 per month.But since January they have been charging us for "content" services.The amount is now R1900!!When I asked for a print out so I can at least see what the content services is that I am paying for,I was told to look on the google playstore app to see what I am subscibed to.There is only an amount of R59 for play music.So where does the rest come from?I was told that as a matter of good will,my account will be charged at R1200 this month-so if they are not guilty of overcharging us for the last couple of months,why make the bill less?I would like a full print out or email to see exactly what I paid for since January 2018,not just "content services" with a huge amount next to it.And I would like them also to refund me,since they can not give me an explanation as to what I am paying for
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Karlien
Kindly be advised as per reference *** our record reflects that your account has been credited with R1,482.30 incl VAT for the content service charges. The number has also been blocked from future content services. We have sent you a full statement of account NA123601 to ***
Should you wish to lay a formal complaint please contact the regulatory, WASPA, on *** (charged) or *** Vodacom cannot lodge an official complaint on your behalf.
Have a pleasant day further!
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Karlien
Kindly be advised as per reference *** our record reflects that your account has been credited with R1,482.30 incl VAT for the content service charges. The number has also been blocked from future content services. We have sent you a full statement of account NA123601 to ***
Should you wish to lay a formal complaint please contact the regulatory, WASPA, on *** (charged) or *** Vodacom cannot lodge an official complaint on your behalf.
Have a pleasant day further!
Regards,
Vodacom Consumer Website Team
Best regards,
