mK
maryke K

1 reviews | Active since Jan 2011

21 Sept 2016, 07:52

Vodacom being dishonest

<p>Vodacom informed me that I could upgrade my contracts. I did the upgrad online and phoned in to enquire when the payment will change. I chose a cheaper package because I could no longer afford to pay R1100 and they told me the new payment of R600 wil start from september. Now they are deducting R1600 and said because I upgraded online I must pay the old contract for another mont. This is nothing less than thievery. I will not pay double. I want vodacom to refund me the R1000.</p>

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Replies (1)
Vodacom
Vodacom's reply21 Sept 2016, 08:52
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team