1 reviews | Active since May 2016
VODACOM - BEGGING FOR COPY OF MY APPLICATION FORM!!!! WHY?????
I contact vodacom sunday 07/02/2021 in order to connect me once my fibre was installed on 04/02/21. I spoke to Malisi when contacting ***, he put me through to GUGU who assisted me. I asked her for a copy of the application form that I signed, she advised that she would email it through to me. It is now more than a week later and I have not received anything. When I signed up with your staff that came to my home to ask if i was interested he advised that I would get a copy of the form which i signed. His name is Athi Ngubo employee number RP203167. Upon completing the survey on Sunday after speaking to GUGU, I typed in 10 for excellent service and it picked up 0. I could not understand or do not understand how you type a 10 on a keypad then it picks up 0. Anyway, she gave good service (or so I thought) that is why i rated her 10 but the keypad picked up 0, so maybe it was fate that it was 0 as did the survey based on the fact that she promised me i would receive a copy of my application form that i signed and then did not. I WANT A COPY OF MY APPLICATION FORM - I HAVE SENT VODACOM 3 EMAILS REQUESTING THIS. I DON'T WANT PEOPLE PHONING ME, I WANT A COPY OF MY APPLICATION FORM EMAILED TO ME. YOU WERE QUICK TO EMAIL ME OTHER DOCUMENTS. THIS IS MY LAST REQUEST.
I WANT A COPY OF MY APPLICATION - IF I AM PAYING A CONTRACT WHY CAN I NOT HAVE A COPY OF MY APPLICATION FORM. WHY AM I ASKING 3 WEEKS FOR A COPY OF MY APPLICATION FORM?? WHY IS THERE SO MUCH EXCUSES . This is my email address I will be awaiting a copy *** by 25/02/2021
Seeing as though you have stated privately I listed my query on an incorrect platform, can you kindly redirect me to the correct platform or email address that I should be voicing my concern, as I have called and emailed your people on numerous occassions. I would have thought it would be attached to your email - the email address I should be referring my complaint to. Shows how efficient the service is. After being a vodacom client for more than 15 years the service is declining. WHAT IS THE ISSUE THAT I CANNOT GET A COPY OF MY APPLICATION FORM?????
I WANT A COPY OF MY APPLICATION - IF I AM PAYING A CONTRACT WHY CAN I NOT HAVE A COPY OF MY APPLICATION FORM. WHY AM I ASKING 3 WEEKS FOR A COPY OF MY APPLICATION FORM?? WHY IS THERE SO MUCH EXCUSES . This is my email address I will be awaiting a copy *** by 25/02/2021
Seeing as though you have stated privately I listed my query on an incorrect platform, can you kindly redirect me to the correct platform or email address that I should be voicing my concern, as I have called and emailed your people on numerous occassions. I would have thought it would be attached to your email - the email address I should be referring my complaint to. Shows how efficient the service is. After being a vodacom client for more than 15 years the service is declining. WHAT IS THE ISSUE THAT I CANNOT GET A COPY OF MY APPLICATION FORM?????