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Unine B
1 reviews | Active since Nov 2014
02 Jan 2020, 13:48
Vodacom bedrog spul
Ek voel bedrieg en beroof deur Vodacom en kan hul glad nie vertrou nie. Ek het begin Desember 'n oproep gekry van Chetty wat sê ek is goeie kliënt en van my ****rakte kry nou af**** asook 'n nuwe foon. Ek vra toe hoe werk dit ek wil nie nuwe ****rak hê of upgrade noe waarna sy my verseker dit is nie die geval nie. Ek het mense in my kantoor wat kan bevestig dat ek telefonies vir haar gesê het die goed wat sy my nou laat antwoord klink so asof sy ****rak soen waarna sy my verseker dit is nie so nie. Ek het laas week die doon gekry maar iets was nie lekker vir my oor die storie nie en ek het vandag vodacom winkel besoek waarna ek ingelig is sy het my 1 ****rak geupgrade. Dit is bedrog. Ek will die foon en sim terugstuur want ek was onder wanindruk geplaas. Gaan luister na diw oproep asb.
Ej soek dringend terugvoering anders gaan ek bedrog saak oopmaak by polisie en dit verder vat.
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Replies (4)
Vodacom's replyOfficial
02 Jan 2020, 14:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jan 2020, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Unine B's updateReviewer Update
02 Jan 2020, 19:27Wanneer
UB
Unine B's update02 Jan 2020, 19:27
Reviewer Update
Wanneer
UB
Unine B's updateReviewer Update
03 Jan 2020, 09:01I have only today after visiting one of your shops came to realise that Vodacom **********ly upgrade one of my contracts after i was told otherwise and not correctly informed....it seems that even the contract have changed from 1 package to another? Who approved that? She said I am getting a phone due to me being a loyal and good customer, in the meantime she upgraded one of my contracts that I was planning to cancel.
Number ***.
I got a call in December and was told I will be getting a discount on some of my contracts and a new cell phone for being a loyal customer. I told her I don't want a new contract after she promised me that it is not. She never mentioned she is actually upgrading one of my contracts and changing it. I then asked her why does it sound like it is and she said no it is standard questions.
This is ***** and I will be calling my lawyer and open up a ***** case at the police if not resolved within the next 3 days.
Pls go and listen to the voice recording of this conversation. I also have 2 ladies sharing a office with me that was present and can confirm the above.
Pls advise urgently
Unine Barnard
***
Number ***.
I got a call in December and was told I will be getting a discount on some of my contracts and a new cell phone for being a loyal customer. I told her I don't want a new contract after she promised me that it is not. She never mentioned she is actually upgrading one of my contracts and changing it. I then asked her why does it sound like it is and she said no it is standard questions.
This is ***** and I will be calling my lawyer and open up a ***** case at the police if not resolved within the next 3 days.
Pls go and listen to the voice recording of this conversation. I also have 2 ladies sharing a office with me that was present and can confirm the above.
Pls advise urgently
Unine Barnard
***
UB
Unine B's update03 Jan 2020, 09:01
Reviewer Update
I have only today after visiting one of your shops came to realise that Vodacom **********ly upgrade one of my contracts after i was told otherwise and not correctly informed....it seems that even the contract have changed from 1 package to another? Who approved that? She said I am getting a phone due to me being a loyal and good customer, in the meantime she upgraded one of my contracts that I was planning to cancel.
Number ***.
I got a call in December and was told I will be getting a discount on some of my contracts and a new cell phone for being a loyal customer. I told her I don't want a new contract after she promised me that it is not. She never mentioned she is actually upgrading one of my contracts and changing it. I then asked her why does it sound like it is and she said no it is standard questions.
This is ***** and I will be calling my lawyer and open up a ***** case at the police if not resolved within the next 3 days.
Pls go and listen to the voice recording of this conversation. I also have 2 ladies sharing a office with me that was present and can confirm the above.
Pls advise urgently
Unine Barnard
***
Number ***.
I got a call in December and was told I will be getting a discount on some of my contracts and a new cell phone for being a loyal customer. I told her I don't want a new contract after she promised me that it is not. She never mentioned she is actually upgrading one of my contracts and changing it. I then asked her why does it sound like it is and she said no it is standard questions.
This is ***** and I will be calling my lawyer and open up a ***** case at the police if not resolved within the next 3 days.
Pls go and listen to the voice recording of this conversation. I also have 2 ladies sharing a office with me that was present and can confirm the above.
Pls advise urgently
Unine Barnard
***
UB
Unine B's updateReviewer Update
03 Jan 2020, 13:51and still not phone call as per above feedback.....
I have only yesterday after visiting one of your shops came to realise that Vodacom **********ly upgrade one of my contracts after i was told otherwise and not correctly informed....it seems that even the contract have changed from 1 package to another? Who approved that? She said I am getting a phone due to me being a loyal and good customer, in the meantime she upgraded one of my contracts that I was planning to cancel.
Number **********.
I got a call in December and was told I will be getting a discount on some of my contracts and a new cell phone for being a loyal customer. I told her I don't want a new contract after she promised me that it is not. She never mentioned she is actually upgrading one of my contracts and changing it. I then asked her why does it sound like it is and she said no it is standard questions.
This is ***** and I will be calling my lawyer and open up a ***** case at the police if not resolved within the next 3 days.
Pls go and listen to the voice recording of this conversation. I also have 2 ladies sharing a office with me that was present and can confirm the above.
Pls advise urgently
Unine Barnard
**********
I have only yesterday after visiting one of your shops came to realise that Vodacom **********ly upgrade one of my contracts after i was told otherwise and not correctly informed....it seems that even the contract have changed from 1 package to another? Who approved that? She said I am getting a phone due to me being a loyal and good customer, in the meantime she upgraded one of my contracts that I was planning to cancel.
Number **********.
I got a call in December and was told I will be getting a discount on some of my contracts and a new cell phone for being a loyal customer. I told her I don't want a new contract after she promised me that it is not. She never mentioned she is actually upgrading one of my contracts and changing it. I then asked her why does it sound like it is and she said no it is standard questions.
This is ***** and I will be calling my lawyer and open up a ***** case at the police if not resolved within the next 3 days.
Pls go and listen to the voice recording of this conversation. I also have 2 ladies sharing a office with me that was present and can confirm the above.
Pls advise urgently
Unine Barnard
**********
UB
Unine B's update03 Jan 2020, 13:51
Reviewer Update
and still not phone call as per above feedback.....
I have only yesterday after visiting one of your shops came to realise that Vodacom **********ly upgrade one of my contracts after i was told otherwise and not correctly informed....it seems that even the contract have changed from 1 package to another? Who approved that? She said I am getting a phone due to me being a loyal and good customer, in the meantime she upgraded one of my contracts that I was planning to cancel.
Number **********.
I got a call in December and was told I will be getting a discount on some of my contracts and a new cell phone for being a loyal customer. I told her I don't want a new contract after she promised me that it is not. She never mentioned she is actually upgrading one of my contracts and changing it. I then asked her why does it sound like it is and she said no it is standard questions.
This is ***** and I will be calling my lawyer and open up a ***** case at the police if not resolved within the next 3 days.
Pls go and listen to the voice recording of this conversation. I also have 2 ladies sharing a office with me that was present and can confirm the above.
Pls advise urgently
Unine Barnard
**********
I have only yesterday after visiting one of your shops came to realise that Vodacom **********ly upgrade one of my contracts after i was told otherwise and not correctly informed....it seems that even the contract have changed from 1 package to another? Who approved that? She said I am getting a phone due to me being a loyal and good customer, in the meantime she upgraded one of my contracts that I was planning to cancel.
Number **********.
I got a call in December and was told I will be getting a discount on some of my contracts and a new cell phone for being a loyal customer. I told her I don't want a new contract after she promised me that it is not. She never mentioned she is actually upgrading one of my contracts and changing it. I then asked her why does it sound like it is and she said no it is standard questions.
This is ***** and I will be calling my lawyer and open up a ***** case at the police if not resolved within the next 3 days.
Pls go and listen to the voice recording of this conversation. I also have 2 ladies sharing a office with me that was present and can confirm the above.
Pls advise urgently
Unine Barnard
**********