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Thami D
1 reviews | Active since Dec 2014
10 Dec 2020, 10:17
Vodacom becoming useless for my me day by day
Vodacom argues that they cannot manage complaints regarding their insurer. I had a vodacom insured product and after the upgrade I cancelled the old device insurance and they continued to bill me for that insurance for three months. I called their insurer finrite and to date teh matter is still not resolved and when I called VOOODUCOM I was told they cannot help me but its their insurer, how convenient is that.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
10 Dec 2020, 12:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Dec 2020, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Thami D's updateReviewer Update
10 Dec 2020, 13:48Heard this a number of times before :(
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Thami D's update10 Dec 2020, 13:48
Reviewer Update
Heard this a number of times before :(
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Thami D's updateReviewer Update
21 Dec 2020, 11:02I have four different responses excluding this one, and all Vodacom is happy about is to close this matter while my issue is not resolved. Still pathetic kind of a response, these are the responses I got,
1. Your cancellation was not recorded or saved on the system,
2. Your billing was not cancelled hence we could not process a refund request,
3. A refund has been processed and will take up to 30 days to be paid, and
4. We are waiting for a reference number from the responsible department. While all these repsonses are useless, I sill have not reeceived my refund and I owed Vodacom I ma sure they would have sent me a letter of demand and even recorded a negative report on my credit profile. When my contract expires I am done with Vodacom, you can ask Telkom if you think I am joking.
1. Your cancellation was not recorded or saved on the system,
2. Your billing was not cancelled hence we could not process a refund request,
3. A refund has been processed and will take up to 30 days to be paid, and
4. We are waiting for a reference number from the responsible department. While all these repsonses are useless, I sill have not reeceived my refund and I owed Vodacom I ma sure they would have sent me a letter of demand and even recorded a negative report on my credit profile. When my contract expires I am done with Vodacom, you can ask Telkom if you think I am joking.
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Thami D's update21 Dec 2020, 11:02
Reviewer Update
I have four different responses excluding this one, and all Vodacom is happy about is to close this matter while my issue is not resolved. Still pathetic kind of a response, these are the responses I got,
1. Your cancellation was not recorded or saved on the system,
2. Your billing was not cancelled hence we could not process a refund request,
3. A refund has been processed and will take up to 30 days to be paid, and
4. We are waiting for a reference number from the responsible department. While all these repsonses are useless, I sill have not reeceived my refund and I owed Vodacom I ma sure they would have sent me a letter of demand and even recorded a negative report on my credit profile. When my contract expires I am done with Vodacom, you can ask Telkom if you think I am joking.
1. Your cancellation was not recorded or saved on the system,
2. Your billing was not cancelled hence we could not process a refund request,
3. A refund has been processed and will take up to 30 days to be paid, and
4. We are waiting for a reference number from the responsible department. While all these repsonses are useless, I sill have not reeceived my refund and I owed Vodacom I ma sure they would have sent me a letter of demand and even recorded a negative report on my credit profile. When my contract expires I am done with Vodacom, you can ask Telkom if you think I am joking.