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1 reviews | Active since Dec 2016

08 Dec 2016, 08:45

Vodacom becomes Telkom2

<p>When I up graded my contract a mistake was made by vodacom, they moved me from contract to pre-paid. This caused my email to be cancelled, that was on the 1st of Dec. Now the 8th and still not sorted out. I have reached my limit for calls to their help desk, it won't accept my calls any longer. vodacom do not know what the word promise means, they are becomming more like telkom every day, no accountability.</p>

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Replies (4)
Vodacom
Vodacom's reply08 Dec 2016, 09:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update12 Dec 2016, 13:04
Reviewer Update

Still no joy, email still not working after many,many promises.

Vodacom
Vodacom's reply23 Dec 2016, 09:18
Official

Good Day Mr Dave Learmont

Thank you making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and provided feedback on your query.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre

Vodacom
Vodacom's reply23 Dec 2016, 09:18
Official

Good Day Mr Dave Learmont

Thank you making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and provided feedback on your query.

Kind Regards
Kulsoem
Senior Consultant
Vodacom Solution Centre