VODACOM -BEACON BAY -RETAIL PARK - WORST SERVICE EVER!!!!

I had to add 1 Star, I did not want to. Vodacom Beacon Bay Retail Park, is definitely not doing their job. We got a new contract handset in December 2023, they were ****** in January and blacklisted my phone, which tells me it was never taken off the stock list. To date 17 APRIL 2024 my phone is still blacklisted, so in effect I have been paying for a faulty handset for 5 months. they refused at the time and still now to give me another handset, we just get told to be patient. So my question is, are they going to refund me for 5 months, would any one working there be happy with this situation if it were their phone? This is the most bizarre situation I have ever been in! If it's broken, replace it and sort it out on your own time, not mine. We have driven back and forth, phoned, emailed, and the answer stays the same. be patient, we are sorting it out? NO!!! YOU HAVE HAD 5 MONTHS TO SORT IT OUT?? I actually have no words for these people anymore. WORST SERVICE FROM VODACOM EVER - THIS PARTICULAR BRANCH WILL NEVER SEE ME AGAIN. My next step is migrating my number to another service provider. I'M DONE!!