JS
Johann S

1 reviews | Active since Nov 2016

22 Dec 2018, 13:18

Vodacom Beacon Bay POOR Service

Shocking service, On the 24 November 2018 I app**** for a contract on a tablet at Vodacom Beacon Bay, Denver the consultant told me they don't have in stock but should have it within 3 working days, I called them a week later still to find that it's on "back order". On the 8 December 2018 I was back at Beacon Bay Vodacom and once again told by Denver that it's still on order. On the 12 December 2018 I called Vodacom Beacon Bay ( ********** 615) and spoke to Riaan and he told me that there is still a back order and they will call me once stock is received. On Saturday 22 December 2018 I went to the shop again, a month later, now I get told by Denver from Vodacom Beacon Bay that they discontinued the tablet that I app**** for a month ago. Now I ask my self the question was it really ordered was there a back order or is this just extremely poor customer service oh and I'm still waiting for Vodacom Beacon Bay to come back to me to give me a solution. This will be a Christmas gift what do you tell the recipient of this gift the disappointment, shame on you Vodacom Beacon Bay.

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Replies (2)
Vodacom
Vodacom's reply24 Dec 2018, 08:34
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
JS
Johann S's update24 Dec 2018, 10:09
Reviewer Update
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