Vodacom

Good day

I purchased an iPhone 11 at vodacom in June 2021 on contract, in September 2021 the phone got blocked , since 2021 September till now , also a Whole year of paying a phone that does not work , no vodacom store or online service can assist in getting this matter resolved , I spoke to many Vodacom consultants , all they could say was ,”there is nothing we can do”. So now I am still paying a phone that is non-functional, for the 12 months I have paid almost R8000 on a phone that does not work. Can someone at Vodacom please assist me in getting this matter resolved , I have made affidavits and all that was required but still no help.