LM
Leon M

1 reviews | Active since Sept 2019

04 May 2021, 11:46

Vodacom - Be warned, read before you sign.

What a pathetic company!! My contract expired beginning March so I gave them notice in February to cancel the contract, and guess what, this never happened.

I then selected the automated option for cancelation, and this also failed. I phoned again in March and I was assured that they will process the cancelation, this did not happen, why am I surprised?

On the 4th of May 2021 I contacted Vodacom again and I was told by Gugu that she will send this to the escalation team and they will contact or communicate with me within the next 24 hours - Ha- ha they never did! Now I spoke to Kim as she advised me that the escalation was never sent, what a bunch of clowns. Once again I am promised that this will be sorted out, I don't believe you Vodacom. Before you consider signing a contract with Vodacom, don't, you will regret it, once you signed this is what happens.

Read all the bad reviews and do not become one of the Vodacom victims!

0
Replies (1)
Vodacom
Vodacom's reply04 May 2021, 13:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team